Terms and Conditions
David Wood T/A Dave Wood Racing
BEYOND OUR CONTROL
In the event of any adverse circumstances beyond our control that limits our service we provide, we will not be liable for any consequences that are passed on to you the customer.
We will ensure all reasonable effort is made to ensure that the descriptions and pictures of the products are as accurate as possible. Please be aware that we unfortunately can give no warranty in respect of the accuracy of this information.
All products are subject to some manufacturing changes i.e colour/fit/model differences this will be down to the manufacturer and is out of our control, we will endeavour to keep this updated if there are any changes to items but cannot guarantee this.
The products we sell are from third party companies, we cannot guarantee all products are fit for purpose or are of satisfactory quality this does not affect your statutory rights please see our returns policy.
All items on our website are in stock and will be delivered within 24 – 72 hours. We can order you any item/s that we may not have listed but will require full payment before ordering and delivery may take longer than stated. In the event of there being a discrepancy in stock levels on our website we will make every effort to get the item in and sent as soon as possible and will notify you via email or telephone.
Delivery prices may be changed at anytime and are set on our website.
The products will be at your own risk from the time of delivery, or attempted delivery to the address which you specify at the time of order.
*Please note that a cancellation of the item will need to be the same day the item was ordered and before 3pm or the item will still be sent. Please contact us via telephone on 01296 336750 as emails are not guaranteed to come through in time or may be missed*
RETURNS + CANCELLATIONS
We are happy to accept returns if the item is faulty or if you require a different size (for clothing) all items to be returned must be sent back to us within 7 days of receipt, in their original condition, in original packaging and undamaged. In the likely event an item does not come back to us in the state it was sold and sent only a part refund will be given.
You the customer will be responsible for the return postage to ensure they reach us in good order. However, if the parts were sent out incorrectly by one of our staff we will cover all cost of returns.
Any item not in its original packing and in good resale condition can be subject to a repacking charge.
We cannot accept any items for refund that have been specially ordered for you or manufactured to your specific request. A copy of the original receipt must accompany all returned items. We cannot be responsible for returns that are undelivered to us, please keep a copy of your shipping details.
We will refund in full if we cannot provide you with the item ordered, if you cancel your order after shipping has occurred you may still be charged delivery. *please see delivery information*
PLEASE NOTE WE DO NOT ACCEPT RETURNS FOR CRASH HELMETS DUE TO THEM BE A SAFETY ITEM, PLEASE MAKE SURE YOU HAVE THE CORRECT SIZE BEFORE ORDERING.
PRICING & PAYMENTS
Product prices may alter occasionally, these may be prices set by the manufacturer and are out of our control. All prices include 20% VAT unless they are children’s clothing or helmets as these are Zero rated and VAT does not apply. Delivery costs will be shown at checkout and added accordingly.
Although we do our best to make sure all content and prices are correct on this website we will not held responsible for human error and pricing errors.
We reserve the right to adjust prices, offers, goods and specifications of goods on the website at our discretion at any time.
The General Data Protection Policy (GDPR) will come into force on the 25th May 2018.
Bike26 Limited T/A DWR Motorcycles hold data on our customers information to provide our services. We take your privacy very seriously and will only use this data for your account and provide you with details or information that you have requested. This details the data DWR the company may retain, process and use relating to our business. We will ensure all information we hold is secure, accurate and relevant. To prevent unauthorised access or disclosure we have suitable procedures to secure all the data we hold including anti-virus software and firewalls.
DWR hold data relating to you, e-mail address, name, address and contact number. These details are provided by you and are necessary to enable us to fulfil the contract with you the customer. We will never disclose your data to any third party, sell or transfer our database. We will never email or contact you with marketing material unless requested.
Your information will be held for 7 years in line with tax purposes. Should you wish to stop receiving e-mails from us or even check what data we hold for you, please contact us via email at email@example.com or call us on 01296 336750.
COMPLAINTS & INFORMATION
All communications from you to us including complaints or general information should be made via either email or by post to:- Email :- firstname.lastname@example.org Post:- DWR Motorcycles, Unit 3B Broadfields Court, Bicester Road, Aylesbury, Bucks, HP19 8BU
Any complaints or notices will be dealt with accordingly and resolved to both parties’ satisfaction.
TERMS AND CONDITIONS AGREEMENT
When placing any order, you will be agreeing to the terms and conditions above set by us. A person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. From time to time we may revise and amend these conditions.
Material on this website is copyright protected. Such copyright is owned by Bike26 Limited T/A DWR Motorcycles. Users of this site may print or download any information for personal use, but may not use any of the site content for commercial purposes. The content of this website is not to be used or incorporated in the content of any publication without the express permission from Bike26 Limited T/A DWR Motorcycles. The viewer must bear the risks associated with the use of the Internet.